Retaking Identity Verification Photos on Bybit Without Restarting Everything

A rejected identity photo does not usually mean you have to begin the entire verification process again. In most cases the issue is narrow: a glare on the document, a cropped corner, a selfie taken in poor light, or a mismatch between the details on your document and the details you typed into your profile. This guide explains a calm, repeatable workflow for finding out what went wrong, correcting only that part, and resubmitting without losing track of what you already completed. It is written for readers in Italy who are working through identity verification on Bybit and want to avoid the common loop of repeated rejections. Everything here is about preparation and record keeping; for the exact steps and current requirements, always follow the verification screens and the official help centre, because those are the only places where the process is described accurately for your account.

Find Out Which Part Was Rejected Before You Retake Anything

The first mistake people make is assuming the whole submission failed. Before you open the camera again, go back to the verification area of your account and read the rejection reason carefully. The wording usually points to one specific item, such as an unclear document image, an expired document, a selfie that does not match, or a detail that could not be read. Treat that message as your task list, not as a verdict on the entire application.

Write the reason down in your own words in a notes file, along with the date and time you saw it. If the interface shows your verification as a sequence of items, check which ones are marked as completed and which one is flagged, but confirm the current layout yourself rather than relying on any description, including this one. The goal is to change as little as possible: if only the selfie was flagged, do not re-upload the document as well, because a fresh set of images can make it harder to tell what actually improved.

If the reason is vague, look for a more detailed explanation in the official help centre before resubmitting. Searching the help centre for the exact phrase from the rejection message is usually faster than guessing. If nothing matches, contact support through the channel listed in your account and describe the specific item that was flagged, rather than sending a general message about verification not working.

Prepare the Document Photo So It Survives the First Check

Most document rejections come down to four things: light, angle, edges, and surface. Place the document on a plain, dark, matte surface with no patterns and no reflective covering. Use even, indirect daylight or a room light positioned so that it does not bounce off the document. Avoid photographing a document that is inside a plastic sleeve or under a shiny folder, because the reflection can hide the text.

Hold the camera directly above the document rather than at an angle, and make sure all four corners and the full machine-readable zone are inside the frame with a small margin around them. Keep your fingers out of the picture. Let the camera focus before you capture; tapping the screen on the text area usually helps. Do not zoom in digitally, because that reduces the amount of detail the review can use.

Check the photo before you submit it. Zoom in on your own screen and confirm that the document number, your name, the dates, and the issuing authority are all sharp and readable. If any character is blurry, retake the photo rather than submitting a version you are unsure about. Also confirm that the document is currently valid and that the name and date of birth match exactly what you entered in your profile, including middle names and any accents. A single mismatched character is a common and easily avoided cause of rejection.

Retake the Selfie With the Same Care as the Document

Selfie rejections are usually about light, framing, or obstruction. Face a window or a lamp so that your face is evenly lit, with no strong light source behind you and no harsh shadow across your features. Remove hats, sunglasses, masks, and anything covering your face. If you wear glasses, check whether the frames or lenses create glare or hide your eyes; if they do, take the photo without them if that is acceptable for your document type, and verify that point in the help centre first.

Hold the device at eye level and keep your whole face inside the frame, including the top of your head and your chin. Keep a neutral expression and look at the camera. Do not use filters, beauty modes, or heavy editing, and do not submit a photo of a printed photo or a screenshot. If the flow includes an instruction such as turning your head or blinking, follow the on-screen prompt at a normal pace in a well-lit room, and check the current requirements yourself before you start, because these steps can change.

Take two or three attempts and compare them side by side before choosing one. The clearest, most evenly lit image is the right choice, even if it is not the most flattering. Once you submit, note the date and time. Avoid sending another submission while one is still being reviewed, because overlapping attempts make it unclear which set of images is being assessed and can slow the process down.

Keep a Simple Verification Log and Know When to Stop

Create a short log with one line per attempt: date, time, which item you submitted, what you changed, and the outcome. This takes a minute and saves a lot of confusion later, especially if several days pass between attempts. It also gives you precise information to share with support if you need to ask a question, instead of a vague description of repeated failures.

Before each new attempt, confirm three things: the rejection reason is addressed, the document details match your profile exactly, and the images are sharp and unobstructed. If two consecutive attempts fail for the same stated reason and you cannot find a clearer explanation in the help centre, stop retaking photos and contact support. Repeated identical submissions do not improve the outcome and can make your case harder to review.

Do not try to work around verification, and do not use altered documents or images that are not your own. If your document has expired or your personal details have changed, deal with that first, because no photo quality can fix a document that no longer matches your situation. If you are unsure whether a particular document type is accepted, check the verification page and the help centre before spending time on photos.

Finally, remember that verification is only one part of using the platform. Once it is resolved, review the fee page to understand how charges are structured for the activity you plan to do, and record the figures you see there in your own notes rather than relying on memory. Fees and conditions change, so the official fee page is the only reliable reference.

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Scenario checkpoint

• Read the exact rejection reason in your account and write it down with the date and time before touching the camera.
• Confirm that the document is valid and that its name, date of birth, and number match your profile character for character.
• Photograph the document on a plain matte surface in even light, with all four corners and the full text zone inside the frame.
• Zoom in on your own screen and verify that every character is sharp before you submit.
• Retake the selfie facing the light, with your full face visible, no filters, and no obstruction.
• Log each attempt and its outcome, and contact support instead of resubmitting if the same reason appears twice.